Our support page is here to help answer any questions you may have with a purchase, accounts and more.

We’ve gathered our most Frequently Asked Questions to make our support process faster. Hopefully you can find what you need on this page and if you need further support, don’t hesitate to contact us HERE.

Question How do I access my downloads?
AnswerWhen you made your purchase you were required to create an account by adding a Username and Password during the checkout process. After completing your purchase two things should have happened.

  1. You should have been redirected to the Purchase Receipt in your account with access to a download button for the product you just bought.
  2. You also should have received an email with your purchase receipt containing your download link/s for the product/s as well.

In the odd chance either action didn’t happen you may click on the Login Icon in the top right menu bar to access your account. Which you can then navigate to the Orders Tab and then Select “View Receipt” which will show you your email receipt. See the images below for reference.

Question Can I still purchase kits if I don't have a PayPal account?
AnswerYes you can! A PayPal account is not required to purchase anything on our site. We use PayPal to simply and securely process payments.

After filling out your billing info on the checkout page click the “PROCEED TO PAYPAL” button to be redirected to PayPal’s checkout page. It will at first ask if you would like to login. You can simply use the Guest Checkout by clicking the light grey button below that says “Pay with Debit or Credit Card.” You can then begin to fill out your payment info to complete the purchase safely. See image below for reference.

Question Can I get a refund if I don't like the kit?
AnswerUnfortunately, we do not under any circumstances offer refunds for our products being that we cannot monitor the use of our products once they are downloaded. You may read more about our Refund Policy on our Terms & Conditions page.

Although, we know you’ll LOVE our kits!

Question When will I receive my kit after purchase?
AnswerWe don’t like waiting either, so we’ve made our checkout process fast & simple for you! Once the payment is completed you will have access to your downloads immediately.
Question Can I sell my kit on DopeBoyKits.com?
AnswerAt this time we are not accepting kit submissions and it is unclear wether we will in the future. Quality control is extremely important to us and providing the highest quality samples & recordings is something our customers can expect and trust us to deliver. We would never want that to change!
Question Experiencing technical trouble?
AnswerEvery once in a while we may experience minor technical hiccups due to security updates or expansion. We always try to catch them before you do, but just in case we don’t please Contact Us so we can alert our development team.

We also appreciate any feedback on how we can improve our store to make the experience even better!